PRIVACY POLICY
Effective Date: 01-09-2026
At Riviera, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you express interest in our real estate projects or interact with us through our website, forms, or other communication channels.
1. Information We Collect
We may collect the following types of information when you submit an Expression of Interest (EOI) or contact us:
- Personal Information: Name, email address, phone number, city, and other contact details.
- Transaction Details: Amount paid as EOI, date of transaction, payment mode, and related details.
- Communication Data: Any messages, queries, or feedback shared by you via email, call, or website forms.
- Website Usage Data: Non-personal information such as browser type, IP address, and browsing behavior to improve website performance and user experience.
2. Purpose of Collecting Information
We collect and use your information to:
- Record and process your Expression of Interest (EOI).
- Communicate project updates, launch details, and other relevant information.
- Respond to your inquiries and provide customer support.
- Comply with legal and regulatory requirements.
- Improve our marketing efforts and enhance user experience.
3. Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties.
However, we may share your information with:
- Authorized service providers assisting in payment processing, communication, or database management.
- Legal or regulatory authorities, if required by law.
All such partners are bound by confidentiality obligations and use your data solely for the intended purpose.
4. Data Security
We adopt appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we strive to ensure complete security, please note that no electronic storage or transmission over the internet is 100% secure.
5. Data Retention
Your personal information will be retained only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws.
6. Your Rights
You may request to:
- Access, update, or correct your personal information.
- Withdraw consent to receive marketing communications.
- Request deletion of your personal data (subject to legal or contractual limitations).
To exercise these rights, please contact our Customer Service team.
7. Policy Updates
Riviera reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.
Refund Policy
We believes in maintaining transparency and fairness with its customers and therefore follows a liberal cancellation policy.
Refund Policy:
The EOI amount is fully refundable with zero deduction.
In case of approved cancellation of the EOI, the refund process will be initiated as per the company’s standard terms and conditions. The approved refund amount will be processed within 7–10 working days from the date of confirmation of cancellation.
Please note that the EOI does not constitute an agreement for sale. It only represents an intention to purchase a unit in the project, subject to availability, pricing, and final allotment at the time of launch.
For any queries or assistance regarding cancellation or refund, please contact our Customer Service team.