PRIVACY POLICY
Effective Date: 29-08-2026
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information provided by you when you express interest in Riviera, Neral or interact with us through our website, enquiry forms, EOI forms, or other communication channels.
1. Information We Collect
We may collect the following information when you submit an enquiry or Expression of Interest (EOI):
- Personal Information: Name, mobile number, email address, and other contact details.
- EOI & Transaction Details: EOI amount, transaction date, payment method, and related transaction information.
- Communication Information: Queries, feedback, or other information shared with us through calls, emails, WhatsApp, or website forms.
- Website Information: Basic technical information such as IP address, browser type, device information, and website usage data.
2. How We Use Your Information
Your information may be used to:
- Process and manage your enquiry or EOI.
- Communicate with you regarding Riviera, Neral, including project updates, pricing, availability, offers, and launch information.
- Respond to your questions and provide customer support.
- Process payments, refunds, and related transactions.
- Comply with applicable legal and regulatory requirements.
- Improve our website, services, and customer experience.
3. Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may be shared, where necessary, with trusted service providers involved in payment processing, communication, technology, customer support, or data management, or with government or regulatory authorities where required by law. Such information will be shared only for legitimate purposes and, where applicable, subject to appropriate confidentiality and security measures.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
5. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain records, or comply with applicable legal and regulatory requirements.
6. Your Choices and Rights
Subject to applicable laws, you may request to:
- Access, correct, or update your personal information.
- Withdraw your consent for marketing communications.
- Request deletion of your personal information, where legally permissible.
You may contact our Customer Service Team to exercise these rights or raise any privacy-related concern.
7. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or applicable laws. Any updated version will be published on this website with a revised effective date.
8. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact our Customer Service Team through the contact details provided on the website.
Consent
By submitting your enquiry or EOI, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.
Communication Consent: I agree that the Riviera, Neral team may contact me through WhatsApp, RCS, phone calls, SMS, or email regarding my enquiry, EOI, project updates, offers, and related information. I understand that I may withdraw my consent for marketing communications at any time.